10 Feb

Leonard Bus Sales Announces Organizational Change to Further Improve Award-Winning Customer Experience

February 10, 2014, Deposit, N.Y. – Leonard Bus Sales President Mike Leonard recently announced a realignment of several key  positions into a new leadership team at Leonard Bus Sales focused on improving customer support  and further integrating service and parts processes throughout the company.

“As we continue our pursuit of excellence across our organization, we compared ourselves to our peers and competitors to find best practices that could further enhance our customers’ experience,” said Mike Leonard. “We soon realized that putting additional focus on our operational processes will provide us the best opportunity to improve the already outstanding support we offer customers.”

Leonard’s new operations division will be headed by Chris O’Hara, who formerly served as operations manager for the company’s Saratoga Springs and Garden City Park locations. The team will also include Leonard Bus Sales’ Service Director Mark Ingham, who has shown superior leadership improving service across all company locations.

Mike Leonard concluded, “We’ve challenged this seasoned team of leaders to dive deep into all of our key processes and help us develop even more ways to support our customers. I look forward to working with Chris and Mark during the course of the year and wish them the best of luck as they lead us ever closer toward achieving our goal of providing the best customers service and support possible.”     

 Leonard Bus Sales, Inc. is owned and operated by the Leonard family, a recognized leader in the distribution and support of quality, environmentally-friendly school and commercial buses.  A third generation family-owned business, Leonard Bus Sales has nearly 50 years of experience providing cost-saving fleet management and award-winning customer support. Leonard Bus Sales is a leading-distributor of IC BusTM brand buses in Upstate New York.  The company also distributes Type-A school and commercial buses from Trans Tech throughout New York and Type-A commercial buses from Champion Bus in Upstate New York. The company is headquartered in Deposit, NY and operates four full-service facilities in Bergen, Rome, Saratoga Springs and a Trans Tech Type-A facility in Garden City Park, N.Y. — www.leonardbus.com.