23 Nov

Exciting Changes and Company Expansion at Leonard Bus Sales Focus on Enhancing Customer Experience and Support

November 23, 2015, Deposit, NY — Leonard Bus Sales announced today that the company has added a number of new positions and partnerships to enhance the customer experience and expand upon their award-winning support.

“As a family-owned business we pride ourselves on being the best partner and trusted advisor possible, but there is always room to improve,” said company CEO, Mike Leonard.  “We’ve instituted a number of customer-centric changes that will bring even greater value to our school transportation partners.”

The company recently expanded its parts capabilities by adding a number of new positions, which include outside parts sales manager and parts delivery drivers. Along with the new parts delivery drivers, Leonard Bus Sales will be adding new parts delivery vehicles across our service territories.  Leonard Bus Sales also streamlined its customer support processes to better serve our customers.

By adding additional positions, Leonard Bus Sales is better able to meet customer sales, parts, and support needs.  More positions within our sales department will enable our transportation advisors to increase customer outreach.  Having operations managers at each facility puts company decision makers closer to the customer and provides the company a greater ability to identify and address customer needs more quickly.

Finally, Leonard Bus Sales has added new partnerships, which not only enhance the customer experience, but help bring fleet management and cost-saving benefits as well.  Leonard Bus Sales’ exclusive partnership with Dana, a global leader in driveline products, provides school transportation partners a 5 year, unlimited mileage warranty on axles and drive shafts for all of our IC Bus brand school buses.  The Tyler Technologies partnership allows school transportation partners the ability to purchase Tyler Technologies’ Versatrans telematics software to complement IC Bus’s OnCommand Connection remote diagnostics solution.

“As Leonard Bus Sales continues to expand across the state, our goal is to work even closer with our school transportation partners to understand their needs and provide solutions that allow them to deliver the safest, most cost-effective school transportation services possible,” said Jon Leonard, Leonard Bus Sales Vice President. “Creating new customer-centric positions, investing in our people, and adding strategic partners, are great ways to help us accomplish that goal.”

Leonard Bus Sales, Inc. is owned and operated by the Leonard family, a recognized leader in the distribution and support of quality, environmentally-friendly school buses. A third generation family-owned business, Leonard Bus Sales has a fifty-year history of providing cost-saving fleet management services and award-winning customer support. Leonard Bus Sales is a leading-distributor of IC BusTM brand buses in Upstate New York. The company also distributes Type-A school buses from Trans Tech throughout New York. The company is headquartered in Deposit, NY and operates four full-service facilities in Bergen, Rome, Saratoga Springs and a Trans Tech Type-A facility in Garden City Park, N.Y.