July 3, Deposit, NY – Leonard Bus Sales announced that it has been certified as a Navistar Diamond Edge℠ dealer by IC Bus — achieving this status at all of its full-service facilities demonstrates an unparalleled commitment to improving service dwell time and to making it easy for Leonard Bus Sales customers (school transportation partners).
Navistar’s Diamond EdgeSM Certification is earned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their bus diagnosed, repaired and back on the road.
“Earning Navistar’s Diamond EdgeSM certification from IC Bus is a testament to our entire team and our commitment to making it easy for our school transportation partners, said Leonard Bus Sales President, Mike Leonard.
Leonard continued, “Part of making it easy for our school transportation partners means we focus on providing them access to the best trained technicians and continuously work to reduce dwell time to ensure their school buses are back in service as quick as possible. We look forward to living up to our new Diamond EdgeSM certification.”
Navistar’s Diamond EdgeSM certified dealerships provide accelerated service, a highly trained and informed workforce and greater parts availability. The certification means Leonard Bus Sales adheres to the highest level of customer support and service criteria with customer service time continually measured to ensure it meets or exceeds exceptional benchmarks for service dwell time.
“IC Bus has an unrelenting passion for delivering on our mission of uptime,” said Trish Reed, Vice President and General Manager, IC Bus. “The Diamond Edge Certified Program recognizes dealers with the highest-performing service departments in our network.”
To achieve Navistar’s Diamond Edge Certification status, IC Bus dealers must:
- Meet or exceed service dwell time metrics and define long-term action plans for continuous and ongoing service dwell time improvement at dealership location.
- Provide dedicated Accelerated Service lanes where customers receive immediate vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival.
- Enroll new bus orders onto the OnCommand™ Connection remote diagnostics system and designate an OnCommand Connection service champion at each service location.
- Participate in the Dealership Inventory Alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory.
“We are proud to be a Navistar Diamond EdgeSM certified IC Bus dealer, said Leonard Bus Sales Director of Fixed Operations, Rob Stiteler. “We are also extremely proud that we are the only IC Bus dealer in North America that achieved this certification at all of our full-service facilities. We are looking forward to providing accelerated service, our highly-trained technicians, and greater parts availability to our customers to ensure we are constantly improving our service dwell times.”
Photo: Bottom row, left to right — Dennis Moughemer, Product Support Consultant, IC Bus; Kevin Toal Operations Manager, Bergen, Leonard Bus Sales; Sean Emrich, Parts Manager, Bergen, Leonard Bus Sales; Mark Ingham, Operations Manager, Rome, Leonard Bus Sales; Jeff Roberts, Director Midwest Region Parts, Navistar. Top row, left to right — Michael Cancelliere – Sr. Vice President Global Parts & Customer Service, Navistar; David Siebrasse, Inventory Control Manager, Leonard Bus Sales; Billy Harvey, Outside Parts Sales Manager, Leonard Bus Sales; Bill Kozek, President, North America Trucks & Parts, Navistar; Rob Stiteler, Director of Fixed Operations, Leonard Bus Sales; Ryan Kauffman, Director, Eastern Region Parts, IC Bus.
About: Leonard Bus Sales, Inc. is owned and operated by the Leonard family, a recognized leader in the distribution and support of quality, environmentally-friendly school buses. A third generation family owned business, Leonard Bus Sales has been providing cost-saving fleet management services and award-winning customer support for over fifty years. Leonard Bus Sales is a leading distributor of IC BusTM brand buses in Upstate New York. The company also distributes Type-A school buses from Trans Tech throughout New York. Leonard Bus Sales is headquartered in Deposit, NY and operates four full-service facilities in Bergen, Rome, Saratoga Springs and a Trans Tech Type-A facility in Garden City Park, N.Y.